12/eight/2017 1013am ticket# one-2924779250 want my funds refunded back it is currently 15 times to Xmas my house is wreck and nobody from empire has referred to as me in the least. I have needed to get in touch with them frequently to get answers. I asked for which i will not deal with Lisa or Justin, I just want my a reimbursement and Otherwise I will likely be planning to smalls promises court and having a legal professional to get my money back. They put in this on Nov 29th 2017 And that i are calling every other day without motion or reaction from Empire.
The installer stayed right until six:30pm and only got four stairs performed. That being explained, when 2 far more new installers arrived today after 9am I was explained to yet again by Customer service to get there every time they done The task to my fulfillment. I needed to Get hold of my employer and check with to get started on previously so that I could depart earlier.
We comprehend your annoyance and regret to hear this was your working experience. We’re knowledgeable that We have now spoken for you with reference for your earlier mentioned problems, should you continue to need assistance you should Call us at customersupport at empire-today.com.
August 10, 2017 at six:31 pm We experienced carpet and laminate set up and because the earlier remark pointed out the sales staff was great. The carpet fellas were terrific…our situation will be the laminate. They despatched 2 young men who lastly bought to my dwelling all around 9am. Invested most the day on their own phones, left a number of occasions on “breaks”. My husband didn’t complain in the slightest degree, I get home at 6:30pm to feed them dinner wondering they happen to be tricky at function all day long. At 7pm they convey to us It will likely be two far more hours. We agreed to acquire it finished considering the fact that carpet was coming the next morning and all my dining space furniture was in my living room. 15 mins. later they notify us they improved their minds and they will occur early the following day being finished prior to carpet. They ended up even now there following five:30pm the following day!!! WTF!! 22 hours plus they weren’t performed?? We ended up needing to transfer my front room household furniture back again ourselves.
This is absolutely unacceptable! I'm pretty displeased with Empire. This is not how a customer really should be treated. I need someone to Get in touch with me quickly to suitable this case.
After i asked when we might get the put in accomplished I had been instructed probably tomorrow, which is empire floors coupons a Saturday. WTF ( perfectly that’s Fantastic) I requested to talk to your supervisor and was told there was not a single available and that a person would connect with me afterwards. I assume LATER is widely utilised at Empire. I want these people could practical experience this case on their own so they can see very first hand which i’m sorry signifies Very little. You don’t ensure an appt 4 moments than not demonstrate up. My home is in total disarray our 3 bogs are filled with furniture and can barley be utilised. Fundamentally the upstairs Element of my house is unusable and perhaps I will get the work accomplished tomorrow??? As I re-Are living this Catastrophe to style this my blood pressure proceeds to go ballistic. It’s been an hour and no get in touch with from your supervisor…hum go figure. Customer Service is really a dying art in this country. It's got apparently died at Empire Today…
June 25, 2018 at seven:28 am There’s an staff Tony Butterfield, who used to be while in the Philadelphia current market and it has given that transferred to your San Diego sector, who’s training sales reps an unethical strategies to gather the self gen reward as sort of a means throughout the rules. If one worker Is that this unethical will make a single ponder how he is usually trustworthy and give a customer the most beneficial fee rather than jogging a fraud on them even though to the phone with the product sales rep coaching him/her together.
The challenge with “Empire Today” is They're contracting tiny companies with none experience to save money, and we the customers are paying out some huge cash for mediocre work and service.
We’ve know delays might be disheartening, and we regret to listen to that your blind installation isn't yet comprehensive. We’ve Positioned your order, and we’ll be in contact with you shortly to debate your problems.
I are going to be calling the higher Business enterprise Bureau and will never suggest working with Empire for something ever once more. I'm sure that i'm just one individual, but I will impact this firm with my voice.
The transitions from some rooms have been off by ½ to 1 inch in height, transitions performed inadequately plus the molding, quarter-round was calculated, Reduce and installed poorly.
Initial thing he claims is 'oh effectively, with laminate, sometimes it does this, it's possible you've got humidity'. I pointed out that he's the one which check the humidity when he did the installation and had verified it absolutely was good. I reminded him of this and he said 'oh yeah, there was no difficulty'. Although he mentioned he would take care of the 3 or 4 planks on the area divider but identified 3 other sites that it's beginning to take place mentioned "this seems like possibly it is the flooring". He also stated they Reduce and measured every thing wonderful but the Place could have contracted? What does that even mean? My house is SHRINKING? I signify give me a crack. I am unable to come to a decision if Empire is a whole Fraud or they certainly are that inept on the service and solution they supply! $eleven,000!!! This was not a small task. This was an Investment decision. I have identified as endless times. I've performed almost everything I can think of.
Okay so we receive a manager who swears they could make it as much as us. Took $a hundred off the worth to reschedule. Reluctantly I agreed bc they'd my deposit etc. Scheduled for November 28.
We’re sorry to hear that the ground is looking for maintenance, and we’d like to even further guide you. Make sure you e-mail your worries and account info to customersupport@ empire-today.com, and point out Headquarters in the topic line so we can observe up with you ASAP.